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Privacy Policy

Last updated: September 2025

At PipedUp, we take your privacy seriously. We know that when you share your details with us, you trust us to handle them with care. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.

1. Who we are

PipedUp is a UK-based business offering plumbing, heating and air-conditioning installation, building project development, domestic construction, and landscaping services. This Privacy Policy applies to our website PipedUp.co.uk and all related services.

2. What information we collect

When you use our website or contact us, we may collect:

  • Personal details such as your name, email address, phone number, and home address (if you request a quote or service).

  • Service details related to your enquiry (e.g., the type of plumbing or building project you need help with).

  • Technical information like your IP address, browser type, and how you use our website (to help us improve user experience).

3. How we use your information

We only use your information for purposes that benefit you and help us deliver a better service:
To provide quotes and carry out the services you’ve requested.
To keep in touch about appointments, updates, and aftercare.
To improve our website and services through analytics.
To meet any legal or regulatory requirements.
We never sell your data to third parties

4. Sharing your information

We may share your information with:
Trusted suppliers or subcontractors who help deliver our services (for example, specialist tradespeople).
Professional advisers such as accountants or insurers, if required.
Legal authorities, if we are required to do so by law.
All partners we work with are required to handle your information securely.

5. How we keep your information safe

Your personal information is stored securely using appropriate technical and organisational measures. We take steps to protect it from loss, misuse, unauthorised access, or disclosure.

6. How long do we keep your data

We only keep your personal information for as long as it’s necessary to provide our services, comply with the law, or resolve disputes. When it’s no longer needed, we delete or anonymise it securely.

7. Your rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you.

  • Ask us to correct inaccurate details.

  • Request deletion of your data in certain circumstances.

  • Object to how we process your data.

  • Request that we limit processing of your information.

  • Ask for a copy of your data in a portable format.

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To exercise these rights, please contact us using the details below.

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